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Our certified software and hardware support services are provided in-house
with our local support team 24 hours a day, 7 days a week. for all NOVAtime and Amano
Time and Attendance systems. You can choose from a software support contract, or
pay-as-you-go service*. Maintenance agreements and service available for
all associated data collection devices. Please call 1-800-654-0441 for
more information.
Benefits of Support Contracts
- Reliable and fast resolution for your software problems.
- Stay informed of updates and new products as they become available by
purchasing a support contract.
- Online support offered, we do the work while you get your other work done,
or just watch and learn.
- Online training available for new employees or refresher courses.
Capabilities
- Experienced, certified assistance:
- Get help from our manufacturer certified support staff. With
many years of experience providing support for various time and
attendance software, we are able to decipher those cryptic error
messages or help you in configuring a new feature. If needed, we
have direct lines to the manufacturer's support teams.
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- Online Support Sessions:
- Online support sessions are hosted a secure
web service allowing problems to be resolved quickly. Updates may also be installed via remote
access sessions.
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- Online Training:
- We can conduct online training sessions for individuals or groups. Group training sessions
require a speakerphone by the host computer. We
can show you how to implement new procedures, or train your new
employees.
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- Hardware Maintenance:
- We provide hardware maintenance agreements for all data collection
devices supported by our software. We will also service your
equipment on an as-needed basis. We guarantee all of our
service work. We offer on-site service or have a loaner
program for mail-in units.
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* Pay-as-you-go support fees are $150 per hour, with a minimum 1/2 hour
charge.
Please
call Integrated Time Products at 1-800-654-0441 or email us at
sales@integratedtime.com
for additional information.
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